Returns & Policy
Placing an order
Browse the SoulTree catalogue to make your purchase. When you have selected the items you wish to order, enter the quantity you desire and click on “Order”. Click on “Continue Shopping” to shop for more items.
When your order contains the items and quantities you wish to purchase, click on the “Checkout” link underneath your order.
You will then be asked to provide us with your shipping and payment information. Please check the information on Payment Policy to know more.
Once you have successfully made your payment, and we receive a confirmation for the same from the payment gateway, your order will be sent for processing. We will ship, your order to you as per our shipping policy. Please see below for information on our Shipping Policy.
Out of stock Items
We apologize for the inconvenience this may cause. SoulTree does not back order, that is we do not accept orders which we cannot fulfill immediately. Items which are currently unavailable are clearly displayed as “Out of Stock”.
a) Shipping Policy
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
Purchases are shipped from our office in Bhiwadi depending upon location by courier. From the date of placing the order, please allow the following number of days for receipt of your order
Domestic: 2-5 business days in Urban regions within India. (This region consists of cities and towns in India that are served by major courier companies and Indian postal service) 5-10 business days for Rest of India. (This consists of regions that are only served by Indian Postal Service and regional courier companies)
Order deliveries will be made between 9am – 6pm Monday – Saturday.
International: Currently, we have international shipping available to United States and United Kingdom. It may take 7-10 business days in case of International delivery.
The above mentioned days are an approximation, which depends on third party logistics. SoulTree is not to be held liable for delay in case of unavoidable circumstances like strikes and national calamities.
Goods will need to be signed for upon delivery and this proof would be considered as a confirmation of receipt at your end. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. SoulTree takes no responsibility for goods signed by an alternative person.
SoulTree is not responsible for damage after delivery.
All claims for shortages or damages must be reported within 3 days of delivery at email@example.com with a picture attached.
It is SoulTree’s intention to satisfy our customers. However, we will gladly issue a full refund only for items that have been incorrectly dispatched from our end or if the customer has received a damaged product.
This has to be intimated to us by contacting us on phone or by email. When the same has been agreed to from our end as well, we would send you an email confirming that the product could be returned and the mode for it. Please note that SoulTree is not responsible for damage after delivery.
All claims for shortages or damages must be reported to customer service within 3 days of delivery. Any full priced merchandise must be returned within 7 days of the date of purchase, to avail of an exchange or refund from our end. We do not offer any cash refunds and the amount would be credited to your bank account within 2 weeks after confirmation of refund from our end.
Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete. In no other case would a product be accepted for exchange or refund. Please note that we cannot offer exchanges or refunds on any discounted or used products. To return any items, please contact Customer Service by phone at +27 21 823 6655 or by email at firstname.lastname@example.org
All returned items except damaged must be accompanied by a copy of the original receipt, a return/ exchange authorization number and in saleable condition. Postage will not be refunded.
If after placing the order, you would want to cancel it, you could do so without incurring any cancellation charges only in case the product has not been shipped. In case the product has been shipped, we would not be able to accept any cancellations. The product is usually shipped within 24 hours after placing the order.